Shipping policy

Processing Time
All orders are processed and shipped within 3 business days.

Shipping & Tracking

  • Packages are sent via trusted carriers with tracking provided to the customer once shipped.

  • You’ll receive an email notification with tracking details to follow your order’s journey.

Shipping Insurance

  • Shipping insurance is optional and available upon request. Please contact us before placing your order if you’d like to add insurance for extra protection.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery Times

  • Standard delivery times vary depending on your location. We are not responsible for delays caused by the carrier or customs for international orders.

Incorrect Addresses

  • Please double-check your shipping address when placing your order. Pisgah Needleworks is not responsible for packages sent to incorrect addresses provided by the customer.

Lost or Damaged Packages

  • While we do our best to ensure safe delivery, we are not liable for packages lost or damaged during transit. We encourage customers to request shipping insurance if concerned about loss or damage.